NEWA Frequently asked questions

Do not use NEWA if:

  • Skin in the treatment area is sunburnt.
  • You have broken or inflamed skin, or active skin conditions such as rosacea, acne, eczema or psoriasis. Also do not treat over moles or skin lesions.
  • You have had muscle relaxing injections or dermal filler injections less than 2 weeks ago.  
  • You have an implanted pacemaker, arrhythmias or any other known severe heart disorder.
  • You have an implanted metal device or body piercing in the treatment area.
  • You are pregnant or breastfeeding.
  • You suffer from autoimmune disorders or diabetes.
  • You have a blood clotting disorder.
  • You use blood-thinning medication.
  • You are using or have used oral Isotretinoin treatment within the past two months.

If you have any concerns regarding the use of NEWA alongside any particular medical conditions or medication, please don’t hesitate to contact us on 0800 085 5148 or speak to your general practitioner.

Other common questions

Is NEWA safe to use on all skin types?



Does it matter what time of day I do my NEWA treatment?



Can I continue to follow my current skincare regime while using NEWA?



Is there an age limit for using NEWA?

NEWA is suitable for use from your mid-twenties onwards.


The light on my NEWA isn’t coming on, is it broken?

When you add the UK adaptor to the plug on your NEWA, ensure that it is firmly clicked into place. If you don’t hear the plug click, the power supply will not work.


Can I use NEWA to treat skin on my body or around my eyes?

No, NEWA is designed for use in the treatment areas shown in the ‘how to use’ video.


Will my skin be red after I use my NEWA?

Your skin may be red immediately after your NEWA treatment, but this will very quickly subside.


How do I clean and care for my NEWA?

Remove all activator gel from your NEWA after every use with a clean, soft dry cloth, ensuring that the power is switched off beforehand and that you clean carefully between the electrodes. Store your NEWA in a cool, dry place out of the reach of children.


Can I use NEWA if I have sensitive skin?

If you have sensitive skin we’d recommend that you test an area for skin tolerance by treating one area of the face and waiting 24 hours.